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Refund policy

RETURN & REFUND POLICY – BIKE DECOR

Last Updated: 11 November 2024

At Bike Decor, customer satisfaction is our top priority. We are committed to providing high-quality bike accessories, helmets, riding gear, and bike decoration products.

We want every customer to enjoy a safe, smooth, and satisfying shopping experience. If you are not completely satisfied with your purchase, please read our Return and Refund Policy below.

1. Return Policy

Customers can request a return within 7 days of receiving their order, subject to the following conditions:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, labels, and accessories.

  • The product must not show signs of damage caused by the customer.

  • A valid order number or purchase proof must be provided.

Returns that do not meet these conditions may be rejected after inspection.

2. Non-Returnable Items

The following products may not be eligible for return:

  • Used or worn products.

  • Products damaged due to customer negligence or misuse.

  • Products returned without original packaging or accessories.

  • Personalised or customised products, unless defective or incorrect.

  • Products showing signs of alteration or unauthorised repair.

These exclusions do not affect any rights available to customers under applicable consumer protection laws.

3. Damaged, Defective or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs or videos of the product.

  • A description of the issue.

  • Images of the outer packaging, if damaged.

After verification, Bike Decor will provide an appropriate resolution, such as a replacement or refund, as applicable.

4. Refund Policy

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be initiated to the original payment method wherever possible.

  • Refund processing may take 5–10 business days after approval.

  • Actual credit time may depend on your bank or payment provider.

  • Shipping charges, if any, may be non-refundable unless the return is due to our error or applicable law requires otherwise.

5. Replacement Policy

Bike Decor may offer a replacement if:

  • The product received is defective.

  • The product is damaged during delivery.

  • The wrong product has been delivered.

Replacement will depend on product availability. If a replacement is unavailable, an appropriate refund will be provided.

6. Return Shipping Charges

  • If the return is due to a defective, damaged, or incorrect product, Bike Decor will arrange or cover the return shipping.

  • For other eligible returns, return shipping charges may be the customer's responsibility.

  • Customers should contact our support team before sending any product back.

7. Order Cancellation Policy

  • Customers may request cancellation before their order is shipped.

  • Once an order has been dispatched, cancellation may not be possible.

  • If payment has already been made and cancellation is approved, the refund will be processed to the original payment method.

  • Refund timelines depend on the payment provider or bank.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer support team.

Please include the following details:

  1. Full Name

  2. Order Number

  3. Registered Email Address

  4. Reason for Return or Refund

  5. Product Photos or Videos, if applicable

Our team will review your request and guide you through the next steps.

9. Refund Processing Time

Once your refund is approved, we will initiate the refund within 5–10 business days.

Please note that the time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

10. Contact Us

For any questions, concerns, returns, refunds, or replacement requests, please contact us using the details below:

Store Name: Bike Decor

Customer Support Email: bikedecor.store@gmail.com

Website: Bike Decor

Our customer support team will be happy to assist you with your queries.

11. Policy Changes

Bike Decor reserves the right to update or modify this Return and Refund Policy whenever necessary. Any changes will be published on our website.

Customers are encouraged to review this page periodically.

THANK YOU FOR SHOPPING WITH BIKE DECOR!

We truly appreciate your trust in Bike Decor. Your satisfaction is important to us, and we always strive to provide quality products and reliable customer service.

Bike Decor – Ride with Style. Ride with Confidence.

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